Return & Exchange Policy (14 Days):
At Tufora, we want you to love your purchase. If you are not fully satisfied, we offer a simple 14-day return and exchange policy.
Eligibility for Returns & Exchanges:
- Requests must be submitted within 14 days of delivery.
- Items must be unused, unwashed, and in their original condition.
- Original packaging and tags must be intact.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items:
- Items showing signs of use, wear, or damage.
- Customized, bespoke, or final clearance items.
- Any return request submitted after 14 days from delivery.
Return Process
Contact our team with your order details to initiate a return or exchange:
📍 Address: Office 17262, 182-184 High Street, North East Ham, London, E6 2JA
📞 Phone / WhatsApp: +44 7490303287
Our support team will provide return instructions and the dedicated return shipping address.
Refunds:
- Approved refunds are processed within 7–10 working days of receiving and inspecting the returned item.
- Refunds will be credited via your original payment method.
Exchanges:
- You may exchange an item for a different size, color, or design (subject to stock availability).
- If the replacement item has a higher price, the difference must be paid prior to dispatch. If it has a lower price, the balance will be refunded.
Return Shipping:
- Return shipping costs are the responsibility of the customer, unless the item was received damaged, defective, or incorrect.
Damaged or Incorrect Orders:
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with clear photos of the issue. We will arrange a free replacement or issue a full refund immediately.
